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Security incidents are mitigated in under 5 seconds through automated MDR systems with human oversight. Ticket response time is separate — incident mitigation is immediate.

During onboarding, we complete a full assessment of your IT environment, identify risks and gaps, and deploy monitoring and security tools to ensure everything is protected and optimized.

Yes. We help businesses meet industry and regulatory compliance requirements by assessing your current environment, identifying gaps, and implementing the necessary security controls, policies, and documentation.

Onboarding: We coordinate with your HR team to ensure new employees start Monday with everything ready. Our team shows up Thursday or Friday to set up their desk, deploy their computer with all required software, configure access permissions, and provision accounts. This creates a positive first impression and supports employee retention.

Offboarding: When an employee departs, we immediately revoke access, wipe their device, back up their files according to your retention policy (typically 7 years), and prepare the hardware for redeployment. We also audit shared passwords and update any credentials they had access to.

We assess your existing stack during discovery and integrate where it makes sense. If you have tools that work well (like Microsoft 365, specific line-of-business applications, or CRM systems), we support them. However, for security-critical components like endpoint protection, password management, and MDR, we require our standardized stack to ensure consistent protection and response times.

Yes. Disaster recovery testing is included in our service. We document your Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) in your runbook, conduct annual DR tests to validate backup integrity and recovery procedures, and provide post-test reports with any identified gaps or improvements. For clients with higher compliance requirements, we can conduct quarterly tests.

Absolutely. Leadership receives three tiers of reporting: 1) Monthly Operational Report (tickets, recurring issues, asset inventory, response times), 2) Strategic Technical Review (quarterly budget forecasting, hardware lifecycle planning, technical deep dives with owner involvement), and 3) Cybersecurity Compliance Report (training completion, phishing results, patch compliance, insurance-ready documentation). All reports are accessible through your manager dashboard.

We provide ongoing security awareness training and phishing simulations for all employees. Training modules cover password security, recognizing phishing emails, safe browsing practices, mobile device security, and remote work best practices. Phishing simulations are sent monthly to test employee awareness, and results are tracked in your compliance reporting. Employees who fail simulations receive additional targeted training. This is critical for cyber insurance requirements.

Cyber insurance carriers require documented evidence of security controls. We provide formal IT policies (Acceptable Use, MFA, Device, Remote Work, Incident Response, Disaster Recovery), endpoint protection (EDR + MDR), password governance, security training with documented completion rates, patch management with compliance reporting, backup validation and DR testing, and monthly compliance reporting. We've helped multiple clients secure cyber insurance and reduce premiums.

Most MSPs are ticket factories—reactive, slow, and opaque. CloudOrbis is different: 1) IT Button for one-click support with manager visibility, 2) <5-second incident response via MDR, 3) Documentation-first with formal policies and runbooks, 4) Reporting transparency with three-tier reporting, 5) Cybersecurity-first identity—we're a security company that provides managed IT, and 6) Structured onboarding/offboarding that actually works. We're not the cheapest—we're the most structured, transparent, and security-focused option.